Using an MSP for your Computer Support

Computers
You might have the mistaken assumption that old Jim from the office can work on the servers and provide computer support whenever your business experiences technology hiccups. While it's true Jim might have some computer support knowledge, he doesn't have the expertise a managed service provider can give you. Not to mention, you can free up your employees to focus on the more pressing issues that keep your business productive. However, when you first begin your search for a managed service provider, you are likely to be faced with a plethora of good and bad choices. What do you look for, and how do you know when a managed service provider will measure up to their promises? Fixed Monthly Cost An MSP with a fixed monthly cost puts you on…
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Security Best Practices, Pt. 1

Computers, Security
These days more than ever companies large and small need to remain vigilant in the face of the ever growing, ever changing face of internet security threats. Effective computer maintenance has never been more important. There was a time when simply having a reliable antivirus (AV) program on your computer was enough. Nowadays the bad guys are smarter, their tools are better, and the attack surface (amount of ways they can reach you) is greater than ever. What I hope to achieve with this series is to give you a sense of what threats are out there, without fear mongering and hysteria. As they say in the movies, just the facts, ma'am (or sir). At the time the operating systems (usually Windows XP) and more specifically Internet Explorer 6 or…
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Debunked: Your SSD won’t lose data if left unplugged after all | PCWorld

Computers
If you’re in a panic because the Internet told you that your shiny new SSD may lose data in “just a few days” when stored in a hot room, take a chill pill—it’s apparently all a huge misunderstanding, according to the man who wrote the original presentation all the fear is based on.In a conversation with Kent Smith of Seagate and Alvin Cox regarding data loss and business continuity, the Seagate engineer who wrote the presentation that set the Internet abuzz, PCWorld was told we’re all just reading it wrong.“People have misunderstood the data that they’re looking at,” Smith said. Cox agreed saying there’s no reason to fret. “I wouldn’t worry about (losing data),” Cox told PCWorld. “This all pertains to end of life. As a consumer, an SSD product or even…
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When It Comes to Your Data…

Computers
Always be prepared. One problem that I see all the time with home clients as well as business clients is that they never think that data corruption or loss can happen to them. Or they just haven't thought through the implications of losing all the information they have stored up over the years. If you running a business, are you prepared to start from scratch with customer lists, account information, order history, emails etc? For home users do you really want to lose all the pictures of your children, vacations and parties? I have had to deliver the sad news before, and it is not a nice feeling, especially when you consider how easy it is these days to think like a scout and be prepared. We need to be…
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Learn to Google like the pros

Computers
One handy and simple tool I find myself using often is the "Site" operator in a Google search. It's a little trick I learned while doing some computer training. Often I find myself needing some info and knowing what site it is on. In those cases I can use Google to help me pinpoint exactly what I want. [caption id="attachment_246" align="alignright" width="150"] google search computer training[/caption] Example: Lets say I am doing some product research for a new set of headphones. I know that I really like the reviews at engadget (www.engadget.com). So instead of just Googling "Headphones", I enter the following in the search bar: headphones site:engadget.com This tells Google to only return results from Engadget. Now if you try the above example, you will see that there are…
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Upgrade or Replace?

Computers
In the course of providing small business computer support, I am faced with that question quite often. Is it worth it to repair or upgrade the computer or should I just get a new one. The answer is, it depends. There really is no simple answer and it will be different for each small business, but you may want to consider the following: -How much is the repair or upgrade going to cost? Surely that is one of the most, if not the most important question. And the consultant you are dealing with should be able to give you a pretty solid ballpark on that. Once you know the cost of the repair you can compare it to the cost of replacement. -What are the current prices like for a…
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Microsoft Security Essentials

Computers
I wanted to let you all know about a great news entry into the PC anti-virus world: Microsoft Security Essentials (http://www.microsoft.com/security_essentials/). I have been using this program on home based computers for the last few months and I find it has all of the characteristics I look for in an Anti-virus program: simple interface, doesn't chew up resources, and basically stays out of my way. One of the biggest problems I see out there in the AV world is the propensity for a company who has a decent product to go overboard and create a bloated program that scans every move I make on the pc to the point where the computer is so slow it is almost unuseable (Hello Norton!). If you follow the general tips in my post…
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Welcome

Computers
Thank you for coming to check out our blog. We hope that this will be a site you visit often for tips and tutorials on some of the issues that face us these days with rapidly changing technology. Please feel free to ask questions, suggest topics, and give us feedback on how we are doing. Here's hoping you come back often and benefit from the information provided here. Thank You
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Keeping Your Computer Secure

Computers
We all know the rule of thumb around emails: don't open them unless you know the source. Unfortunately today that is not enough to keep your computer secure. There are many different types of people out there trying to infiltrate your computer. We need to stack the odds in your favour by following a few simple, not too expensive suggestions. 1) Make sure you have a router. It used to be that people would only have a router because they wanted to have multiple computers attached to their internet connection. While that is still a great benefit to having a router, especially a wireless router now that we all have laptops and Ipads, I recommend that even people with 1 computer get a router. Why? Because it is probably the…
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